Solid Support: Why Implementation Teams Are Key When Choosing Restaurant Management Software
Restaurant management software has the potential to transform back-office operations for the better. This can help restaurants reduce costs, predict sales and mitigate poor customer experiences that may arise due to shortages, and relieve staff of time-consuming repetitive tasks, including inventory management and planning. But the process of going “from zero to 60” with software features usually doesn’t happen overnight, and the thought of having to manage the deployment process can cause operators to postpone implementation in their stores.
“Implementing any type of enterprise software can be challenging,” says Ted Ruscitti, Chief Experience Officer at CrunchTime. “There are a lot of decisions to be made and it’s easy to get overwhelmed by all the different configuration options. Often, embracing new technology means people take a completely new approach to doing their job, and that change can be quite daunting. You want to partner with a team that has deep expertise who can guide you through the process – you don’t want to be left on your own.
One of the most important steps in choosing restaurant management software is to review the teams that support customer experience and understand how well they know the restaurant industry.
“Having a true partnership is so important, starting with the implementation team and extending to the support and customer success teams,” Ruscitti says. “They need to understand where you’re coming from as a restaurant operator. If you have questions about what certain data means or how to understand it, these teams should be able to provide the right context and guidance for your business. The team you work with should play a critical role in ensuring that you derive meaningful value from your use of technology. »
When 7 Brew Coffee, a small chain with multiple locations mostly concentrated in the Midwest, wanted restaurant management software that would help them grow quickly, they turned to CrunchTime. They needed help getting actionable insights from large amounts of data, and thanks to CrunchTime’s variable capacity program, they were able to connect the dots and get their data flowing more cleanly to the right places.
“We spend a lot of time with our customers early in the implementation,” says Ruscitti. “We go to our partners and really try to understand what their goals and requirements are, what they’re trying to accomplish and even what resources they have. We can reduce noise and provide standardized recommendations around best practices while taking individual needs into account. We really look at what’s most important to the business, and we don’t force a particular timing or order of events.
In today’s labor shortage environment, when employee time and energy are ever stretched, effective implementation and support teams can help restaurateurs streamline and simplify the new software integration process.
“CrunchTime has experience deploying hundreds of enterprises and over 40,000 locations. Most of our staff have significant operations experience in the restaurant industry,” says Ruscitti. “We’re able to advise on the right decisions and narrow down the choices people need to make when setting up their software. Our mission is to ensure that our clients receive ongoing guidance from people who truly have empathy for what they are trying to accomplish and who take pride in bringing value to the businesses they serve.
To learn more, visit CrunchTime website.
By Kara Phelps